Your pack shipment details:

Purchases will normally be dispatched within one to two days from order confirmation. Purchases will be shipped with detailed tracking information to the delivery destination.  Alternative delivery options are available if required.  Please contact us if you need any further information or alternative services for the delivery of your purchase, we are happy to help.

We are currently offering complimentary UK shipping on all purchases over £100 in basket for UK customers.  For EU, US and Rest of the world complimentary shipping is applied to purchases over £250. (Free shipping applies to non-discounted items and certain regions)

Shipping includes handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise customers to group items in one order where possible.  It may not be possible to group two distinct orders placed separately, therefore separate shipping fees may be applied to each order.  We will do all we can to avoid duplicate delivery charges. 

PLEASE NOTE: If you are ordering from outside the United Kingdom you maybe subject to customs duty tax on your orders where applicable. This is something that is out of our control and is dependent on the country.

Please contact us at sales@auchterlonies.com if there are any queries with your purchase.

For returns, please contact us at sales@auchterlonies.com with confirmation of your order number and items for return.  An agreed collection time will be arranged for the goods to be returned.  Shipping charges will apply for items being returned.

To find out more, please contact us:

Or telephone: +44 (0) 1334 473253.